Privacy Policy

Effective Date: June 2026. This Customer Privacy Policy explains how CRWN collects, uses, stores, shares, and protects personal information when you interact with our website, products, services, customer support, marketing communications, social media pages, or other CRWN experiences. For purposes of this policy, "CRWN," "we," "our," and "us" refer to CRWN and its affiliated website, ecommerce, marketing, customer service, and fulfillment operations.

• 1. What is covered by this Privacy Policy?

  This Privacy Policy applies when CRWN collects, accesses, stores, processes, uses, discloses, transfers, or otherwise handles your personal information, whether in digital or physical form.

  This may happen when you visit or use our website; purchase or return a product; create an account or customer profile; subscribe to email, SMS, or other marketing communications; contact customer service; interact with us on social media; or participate in a promotion, survey, event, or other CRWN experience.

  This Privacy Policy does not apply to third-party websites, platforms, payment providers, social media platforms, or services that we do not own or control. Those third parties may have their own privacy policies and terms.

• 2. Who collects and uses your personal information?

  CRWN acts as the business or data controller responsible for determining why and how your personal information is collected and used.

  To operate our business, we may share certain personal information with trusted service providers, including ecommerce platforms, payment processors, shipping providers, fulfillment partners, analytics providers, email and SMS providers, advertising platforms, fraud-prevention vendors, and professional advisors. These partners are only permitted to use your personal information as necessary to provide services to us or as otherwise permitted by law.

  Certain third parties, such as payment processors, social media platforms, advertising networks, or other websites you interact with, may also process your personal information independently under their own privacy policies.

• 3. Why do we collect your personal information?

  We collect and use personal information to provide the products and services you request, including processing orders, accepting payment, delivering products, managing returns and exchanges, and communicating with you about your purchase.

  We also use it to manage your customer profile or account; provide customer service; send marketing communications with your consent where required; send transactional and service-related communications; manage our social media pages; protect our business from fraud and abuse; analyze and improve our business; and operate, secure, personalize, and improve our website and digital communications.

  You may opt out of marketing emails using the unsubscribe link in our emails. You may opt out of SMS by replying STOP. Even if you opt out of marketing, we may still send transactional communications such as order confirmations, shipping updates, and legally required notices.

• 4. What personal information do we collect?

  Depending on how you interact with CRWN, we may collect identifiers and contact information (name, email, phone, billing and shipping address, account login details, customer ID, IP address, online identifiers, and social media handle).

  We may collect transaction and commercial information (products purchased, viewed, returned, or considered; order number; purchase date; payment confirmation; shipping information; return history; customer service history; promotion usage). We do not store full payment card numbers; payments are processed by third-party providers.

  We may collect preferences and profile information (size and style preferences, product interests, communication preferences, browsing behavior, marketing engagement, and inferences); user-generated content (reviews, survey responses, messages, social media interactions); and technical and device information (IP address, browser and device type, operating system, referring URLs, pages viewed, clicks, email engagement, cookie and advertising identifiers, and approximate location).

  Please do not submit personal information about other people unless you have the right to do so.

• 5. When do we collect your personal information?

  We may collect your personal information when you visit or use our website; place an order; create an account; sign up for emails or SMS; contact customer service; submit a return or exchange request; participate in a promotion, survey, giveaway, event, or campaign; interact with CRWN on social media; click on one of our ads; use a discount code, gift card, or promotional offer; allow cookies or similar technologies; communicate with us through any channel; or provide information through a third-party platform.

• 6. How do we collect your personal information?

  We collect personal information directly from you — when you place an order, create an account, subscribe, contact us, submit a form, or interact with customer service.

  We collect information automatically through cookies, pixels, tags, server logs, analytics tools, and similar technologies when you visit our website or interact with our emails, ads, or digital content.

  We may also receive information from third-party sources where permitted by law, including ecommerce platforms, payment processors, shipping and fulfillment providers, fraud-prevention providers, marketing and advertising platforms, analytics providers, social media platforms, and customer service tools.

• 7. Do you have to share your personal information with us?

  You are not required to provide all personal information we may request. However, some information is necessary to provide certain products or services. For example, if you do not provide your name, shipping address, payment information, or contact information, we may not be able to process or deliver your order. Where information is required, we will indicate that where appropriate.

• 8. How long do we keep your personal information?

  We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  Order and transaction records may be kept for accounting, tax, legal, fraud-prevention, and business purposes; customer account information while your account remains active and for a reasonable period afterward; marketing information until you unsubscribe or it is no longer needed; and certain information longer if necessary for legal claims, disputes, chargebacks, investigations, or compliance obligations.

• 9. How do we protect your personal information?

  We take reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction. These may include encryption, secure servers, access controls, internal confidentiality requirements, vendor review, and monitoring.

  However, no website, system, transmission, or storage method is completely secure. You are responsible for keeping your account credentials confidential and for using secure networks and devices. If you believe your account or personal information has been compromised, please contact us promptly.

• 10. Where do we transfer and store your personal information?

  CRWN is based in the United States and works with service providers that may process or store information in the United States and other countries. If you access our website from outside the United States, your information may be transferred to, processed in, or stored in countries with different data protection laws than your country of residence. When required, we take appropriate steps to protect personal information transferred across borders.

• 11. With whom do we share your personal information?

  We may share information with service providers and business partners who help us operate CRWN, including ecommerce platform providers, payment processors, fraud-prevention providers, shipping and delivery providers, warehousing and fulfillment partners, customer service platforms, email and SMS providers, marketing and advertising providers, analytics providers, IT and hosting providers, and professional advisors.

  We may share certain information with advertising and analytics partners to measure performance, personalize content, and serve relevant ads. Depending on your location, this may be considered "sharing," "selling," or processing for targeted advertising, and you may have the right to opt out.

  We may disclose information to comply with law, respond to lawful requests, cooperate with law enforcement, enforce our terms, protect our rights and safety, or detect and prevent fraud. In a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred. We may also share information at your direction or with your consent.

• 12. How do we address the privacy of children?

  CRWN is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

  If you are under the age of majority in your place of residence, you should use our website only with the involvement and consent of a parent or legal guardian.

• 13. What are your privacy rights?

  Depending on your place of residence, you may have the right to request access to the personal information we hold about you; request correction of inaccurate information; request deletion; request portability; withdraw consent where processing is based on consent; object to or restrict certain processing; opt out of marketing; opt out of the sale or sharing of personal information; opt out of targeted advertising; and lodge a complaint with a relevant privacy authority.

  To exercise your rights, contact us using the information in the "How can you contact us?" section below. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your privacy rights.

• 14. United States SMS and text message terms

  This section applies if you provide consent to receive text messages from CRWN. Messages may include one-time or recurring messages relating to orders, products, services, launches, promotions, abandoned cart reminders, or customer service. Message frequency may vary.

  You may opt out of future marketing text messages by replying STOP. For help, reply HELP or contact us. Message and data rates may apply, and your mobile carrier's terms apply. We cannot guarantee the timing or receipt of messages. You agree to provide a valid mobile number and to opt out before changing or deactivating it.

• 15. California and certain U.S. state privacy notice

  This section provides additional information for residents of California and certain other U.S. states with applicable privacy laws.

  In the past 12 months, we may have collected the following categories of personal information: identifiers; customer records information; commercial information; internet or electronic network activity; approximate geolocation; audio, electronic, visual, or similar information; and inferences. We do not seek to collect sensitive personal information except where necessary for limited purposes such as fraud prevention, security, or legal compliance, or where you voluntarily provide it.

  CRWN does not sell personal information in exchange for money. However, depending on applicable law, our use of cookies, pixels, analytics, and advertising technologies may be considered a "sale," "sharing," or processing for "targeted advertising." You may opt out by adjusting cookie preferences where available, using browser-based opt-out signals where legally recognized, or contacting us.

  Depending on your state, you may have the right to know or access the personal information we collect; request deletion; request correction; receive certain information in a portable format; opt out of sale, sharing, or targeted advertising; limit the use of sensitive personal information; and appeal a decision we make regarding your request. To exercise these rights, contact us below. We may need to verify your identity, and if you use an authorized agent, we may require proof of authorization.

• 16. Do we use cookies or online advertising technologies?

  Yes. We may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies to operate our website, remember your preferences, understand site activity, personalize content, measure performance, and deliver relevant advertising. These technologies may collect information about your device, browser, IP address, pages viewed, products viewed, links clicked, purchases, and interactions with our emails or ads.

  You may control cookies through your browser settings, device settings, or cookie preference tools on our website. If you disable certain cookies, some website features may not function properly. We may also work with advertising and analytics partners who use these technologies to help us understand performance and show CRWN ads across other websites and platforms.

• 17. Can this Privacy Policy change?

  Yes. We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we update the policy, we will revise the effective date above. If changes are material, we may provide additional notice where required by law. Your continued use of our website or services after an updated policy is posted means the updated policy applies going forward.

• 18. How can you contact us?

  If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us at privacy@crwnbody.com, or visit crwnbody.com.