FAQ

Find out more information with our FAQ page.

  • FAQ
  • Ordering
  • Returns
  • Shipping
  • International

  • WHERE CAN I BUY CRWN?

    CRWN is sold exclusively at www.crwnbody.com

  • DO YOU OFFER PLUS SIZES?

    All of our styles are stocked in a full and inclusive size range.

  • WHAT SIZE SHOULD I BUY?

    Check out our CRWN Size Guides to find your best fit.

  • WHERE IS MY ORDER?

    Once an order is placed, please allow 3 to 5 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

  • MY ORDER IS MISSING. CAN YOU HELP?

    Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

  • CAN I EXCHANGE MY ITEM?

    At this time we are not able to offer exchanges.

  • CAN YOU HELP WITH A DAMAGED PRODUCT?

    We apologize that you received a damaged item. Please send a photo of the damaged product to help@crwnbody.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

  • WHAT PAYMENT OPTIONS DO YOU ACCEPT?

    We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been placed.

    You can also choose to pay in installments with ShopPay.

  • HOW DOES CRWN PRACTICE SUSTAINABILITY?

    At CRWN, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

  • IS YOUR PACKAGING BIODEGRADABLE?

    We’ve removed all plastic and non-recyclable materials from our packaging and replaced them with FSC recycled paper boxes and compostable, eco-friendly bags.

  • DO YOU HAVE AN AFFILIATE PRGRAM?

    CRWN affiliate program is invite only. If you are an influencer who is interested in working with CRWN, you may submit your info for consideration.

  • PRESS INQUIRIES

    For press inquiries please contact press@crwnbody.com

  • WHERE TO SHOP

    CRWN is sold exclusively on CRWNBODY.com

  • PROCESSING TIMES

    Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

    Most orders placed Monday through Friday will be processed and shipped within 2-5 business days.

    Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-5 business days.

    Certain products may have longer processing times. These will be noted on the product and cart pages.

  • ORDER TRACKING

    Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

    Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

  • TAXES

    To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

  • PAYMENT OPTIONS

    We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been placed.

    You can also choose to pay in installments with ShopPay.

  • UPDATING ORDERS

    Orders cannot be changed or updated once they are placed as they immediately start processing.

    If you'd like to add another item to your order, please place a new order for the item.

  • CHANGING SHIPPING ADDRESS

    Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

  • ORDER CANCELLATIONS

    We are usually unable to change or cancel an order after you've placed it.

    It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.

    To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

  • RETURNS

    We currently do not accept returns are this time, all sales are FINAL. If your item is defective please contact our Customer Service.

  • SHIPPING

    We offer free shipping on all orders over $75 in the U.S.

    We have the following shipping options available in the U.S.

    Economy Delivery in 5 to 8 Business Days via UPS or DHL eCommerce

    Ground Delivery in 4 to 6 Business Days via UPS

    Express Order by Noon ET.

    Processing begins that same day.

    Delivery in 2 to 3 Business Days via UPS.

    Priority Order by Noon ET.

    Processing begins that same day.

    Delivery in 1 to 2 Business Days via UPS.

  • SHIPMENT TRACKING

    You can track your order with the tracking information provided in your shipment notification email.

  • CHANGING SHIPPING ADDRESS

    Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

  • LOST OR STOLEN PACKAGES

    If you believe that your package was lost or stolen, please contact help@crwnbody.com.

  • SHOPPING

    International customers can browse and shop our website in their local currency by selecting their country and currency from the dropdown menu in the main navigation.

  • SHIPPING

    We offer Standard (via UPS) and Express (via UPS) shipping options depending on the destination country.

    The exact available shipping options for your country will be presented during checkout.

    * International orders can experience delays, please contact Customer Service for updates.

  • DUTIES AND TAXES

    For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

    Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package until duties are paid.

  • DELIVERY TIMES

    Depending on the destination country and shipping method chosen, international orders can take between 4 to 21 business days to deliver.